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Help Center

Help Center

Order Tracking And Delivery

How can I check my order status?

You can check the status of your order by clicking “Track Order” below.

How do I know my order is confirmed?

We’ll send you an email and SMS when we confirm your order. You can also check your My Orders page. Click ‘Track Order’ below to view your orders.

What are the different statuses in My Orders?

The different statuses on My Orders are:
PLACED: Your order is placed
DISPATCHED: Your item has been handed over to the courier
DELIVERED: Your item has been delivered
CANCELLED: Your order has been cancelled
REVERSED: Your request to return/replace is in process
RETURNED: You have returned your item and received refund
REPLACED: Your replacement request is complete
COURIER RETURNED: The item is returned to KREESO by the courier as undelivered.

Can I change my delivery address after I place an order?

You can change your item anytime before it is packed and ready for dispatch.
Click on ‘Track Order’ below to check if your address can be changed on your order.

Can I open and check the contents of my package before accepting delivery?

Currently, this option is not available for all KREESO purchases. It is only available for some items.

Why is there a delivery date range?

The delivery date range allows you to prepare yourself to receive delivery within these dates. Once your item is dispatched, keep tracking it by clicking on ‘Track’ in My Orders. Click the ‘Track Order’ button below to see where your orders are!

Are there shipping and delivery charges for my order?

Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item’s information page.

Which courier will deliver my item?

We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.

What if my package is opened/tampered with?

If you feel that your package was opened/tampered with, please don’t accept delivery. Please cancel the order in My Orders. We will confirm your cancellation request.

Why did I receive a partial order?

• You have a single order with many items, that could have been shipped separately
You only have a single item order.
• If an item is missing from a set or combo, please get in touch with us through ‘Contact Customer Care’ below.

Does KREESO deliver to my location?

Enter your PIN code in the PIN code tool located on the item’s information page. It will confirm if we deliver to your location.

Delivery was attempted but I was unavailable. What next?

Don’t worry, we’ll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days. In case you’re unable to respond to our calls, you can submit your delivery preference on My Orders.

How can I get my orders delivered faster?

We regret we are governed by 3rd party services for the same and shall have to abide by the delivery time mentioned.

The order status is ‘Delivered’ but I have not received it. What should I do?

Check with your neighbour/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us using the ‘CONTACT CUSTOMER CARE’ button below.

Can I club my orders from different sellers to be delivered together?

Sellers could be located in different locations. We want your items to reach you at the earliest, so we ship them separately.

Can I schedule the delivery of my order per my availability? – checkwith logistic Partner

Yes you can. Our courier will call you when your order is out for delivery. Please let him know if you wish to reschedule.

What happens to undelivered orders?

We attempt delivery many times. If undelivered, we will initiate an email intimation for future date the same will be sent 3 times in a span of 15 days post that the value of the product undelivered will remain in your KREESO wallet to be redeemed against future shopping.

Do you ship internationally?

Currently we do not deliver items internationally.

Can I cancel my replacement request?

No problem. If you change your mind, you can refuse the pickup of your item.
RETURN/REPLACE

Can I cancel my replacement Request?

No problem. If you change your mind, you can refuse the pickup of your item.
RETURN/REPLACE

Refund

When can I expect refund for my returned item?

At KREESO we facilitate Returns of Product and the amount against the Return of the product gets added on to your KREESO Wallet for you to redeem against your future Shopping with us.

Payments & EMIs

What are the different modes of payment available?

You can use any one of the following payment methods:

  • Credit card
  • Credit card EMI of leading banks
  • Debit card
  • Net Banking
  • Cash on Delivery
  • E-Gift cards
My transaction failed but the money is deducted from my account. What should I do?
  • Don’t worry, it will be reversed instantly. You can check your account balance to confirm.
  • Or else get in touch with your Merchant Banker
Can I combine credit card EMI payment and cash on Delivery for a single order?

Credit card EMI payment can only be clubbed with e-Gift card.

I opted to save card details. What details are saved?

KREESO will only save:

  • Card number.
  • Card holder’s name.
  • Expiry date of the card.
  • We do not save the CVV number or the 3D secure password.
Can I use my debit card for EMI payments on my purchase?

EMI Payments can be done only through a credit card, Alternatively you might we advice you check with your merchant banker

Cancellation

How can I cancel my order?
  • Click on “Cancel Order” below. Choose the order, select the reason and submit only till the Order tracking is on status ‘Placed’.
Why was my order cancelled?

If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if KREESO cancels your order, we will refund your money back.

How will I get a refund for an item I cancelled?

If you’ve already paid for your order, we will add the same amount in your KREESO Wallet which can be redeemed in all your future purchases with us
You can also check the status of your refund by clicking “Track Refund” below.

Can I cancel part of my order?

Yes, if you placed an order with many items, you can cancel delivery for each of them, before the status of Delivery turns to ‘Dispatched’But if it is part of a combo or clubbed with another item, the entire set/combo will be cancelled.

Why can’t I cancel a particular item?

You might have ordered a non-cancellable product (e.g artifacts) or you have already requested for cancellation. We will work on your request, you need not cancel it again.

Return/Replacement

How can I return/replace an item?

Click on “Return/Replace” below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.
You can return/replace an item within 7 days of delivery.

When will I receive my replacement item?

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Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.

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Will KREESO pick up the item I want to return/replace?

Yes, we will pick your item up. In case we are unable to pick it up, you can courier it to us and we will immediately reimburse it to your bank account. All you need to do is provide the airway bill/courier receipt and email the same to.

What if my replacement item is out of stock now?

If the item is not available, we will initiate refund or send an intimation email of future date incase you accept we will set the dispatch for the said date.

Do I also need to return the free gift when I return an item?

Yes, this will enable refund/replacement.

Is there any item not eligible for return/replacement?

Most items are eligible for return, except:
Used/washed/soiled items
Items returned without original packing, price tags, accessories, etc.
Inner-wear/sleepwear/socks/handkerchief
Items which are part of combos/sets
Personal care and beauty/baby care/makeup/fragrance
Household items
Food/medicine/supplements/
Books

When can I expect refund for my returned item?

At KREESO we facilitate Returns of Product and the amount against the Return of the product gets added on to your KREESO Wallet for you to redeem against your future Shopping with us

My transaction failed but the money is deducted from my account. What should I do?

Don’t worry, it will be reversed instantly. You can check your account balance to confirm.
Or else get in touch with your Merchant Banker

Can I combine credit card EMI payment and cash on Delivery for a single order?

Credit card EMI payment can only be clubbed with e-Gift card.

I opted to save card details. What details are saved?

KREESO will only save:
• Card number
• Card holder’s name
• Expiry date of the card
• We do not save the CVV number or the 3D secure password.

Can I use my debit card for EMI payments on my purchase?

EMI Payments can be done only through a credit card, Alternatively you might we advice you check with your merchant banker
o Managing Account & Alerts
o I don’t remember my password. Help!
Follow these steps to reset your password:
• Click on Login in the drop down menu of ‘Account’
• Select the ‘Mobile number or email’ button
• Click on ‘Forgot password?’
• Enter your registered e-mail address or mobile number and we will send you a security code to reset your password
• Enter the code and set a new password

What should I do if I have trouble with logging in?

• Try this:
• Check your login details. Your email address is your user name
• If you forgot your password or it’s not working, reset it using ‘Forgot Password’ link on the sign-in page
• Ensure that your web browser accepts cookies
• If the site is down, please log in again after some time
• If you are still unable to login, please ‘CONTACT CUSTOMER CARE’.

Can KREESO use my account without my knowledge?

Not at all! We ensure that you get a secure and safe shopping environment always.

What if I don’t want to receive promotional emails?

You can unsubscribe from these emails by clicking the ‘Unsubscribe’ link at the bottom of the emails. However, you will continue to receive important order-related updates.

Pre-order Items

What do you mean by pre-ordering an item?

We are making items available even before their launch date or in case of a product you selected goes Out of stock the preorder function gets active

Pre-order your item and we will ship it to you as soon as it is launched or made available. Now you don’t need to wait in line or run the risk of stocks running out!

How do I know that an item is yet to be launched and can be pre-ordered?

The item’s information page will state an item’s launch date and if it can be pre-ordered.

When will I receive my item?

As soon as the item is launched, we will ship it to you and inform you by email and SMS. You can keep track of your item and expected delivery date in ‘My Orders’

Can I cancel a pre-ordered item?

Changed your mind? No problem. You can cancel your order any time before the delivery status turns ‘On Delivery’ in ‘My Orders’

Can the delivery date change for these items?

Yes, only if the brand changes the launch date. We’ll let you know if this happens. Otherwise, you can look forward to receiving it as promised by us!

What are the modes of payment available for pre-order?

All our usual payment modes apply: – Credit card
– Credit card EMI of leading banks
– Debit card
– Net Banking
– Cash Dispatched
– E-Gift cards

Can I change my delivery address once I place a pre-order?

In case you wish to change your delivery address for these orders, you can before the status turns ‘Dispatched’ in ‘My Orders’

Managing Accounts & Alerts

I don't remember my password. Help!

Follow these steps to reset your password:

  • Click on Login in the drop down menu of ‘Account’.
  • Select the ‘Mobile number or email’ button.
  • Click on ‘Forgot password?’
  • Enter your registered e-mail address or mobile number and we will send you a security code to reset your password.
  • Enter the code and set a new password.
What should I do if I have trouble with logging in?

Try this:

  • Check your login details. Your email address is your user name
  • If you forgot your password or it’s not working, reset it using ‘Forgot Password’ link on the sign-in page
  • Ensure that your web browser accepts cookies
  • If the site is down, please log in again after some time
  • If you are still unable to login, please ‘CONTACT CUSTOMER CARE’.
Can KREESO use my account without my knowledge?

Not at all! We ensure that you get a secure and safe shopping environment always.

What if I don't want to receive promotional emails?

You can unsubscribe from these emails by clicking the ‘Unsubscribe’ link at the bottom of the emails. However, you will continue to receive important order-related updates.